The widget on your site
The widget is one async script tag served from cdn.greatfeedback.ai. It loads asynchronously, so it never blocks your page render, and it sets no cookies — an anonymous visitor's typed name, if they give one, stays in their own browser's localStorage.
It is not analytics. There is no session recording, no heatmaps, no passive tracking of any kind. Nothing is captured until a visitor deliberately opens the widget, points at something, and submits.
Running a strict Content-Security-Policy? The widget loads from a single origin — allowlist cdn.greatfeedback.ai and you're done.
What we store
When a visitor submits feedback, we store what they chose to send: their comment, the element they pointed at (CSS selector, position, element text), the page URL and title, viewport and scroll position, user agent, timestamp, and — only if they attached one — a screenshot, voice memo, video, or 1–5 rating.
AI reviews store the persona's scores, rationale, and annotations for the page you asked it to review.
PII is scrubbed by default
Emails, phone numbers, card numbers, and social-security numbers are redacted from visitor comments before they are stored. This is on by default for every site; you can turn it off per site if you need raw text.
Uploads are capped — 2 MB per screenshot, 4 MB per voice memo, 8 MB per video, 4,000 characters per comment — and every submission passes per-IP and per-site rate limits plus a WAF in front of the ingestion API.
What the AI sees, and what trains it
Page content is sent to the model only when you run a review, against the page or draft you point it at. Your ratings of AI critiques are used to calibrate persona scoring.
Your visitors' feedback lands in your workspace inbox and stays there. We don't sell feedback data and we don't share it with advertisers.
Export anytime, delete at every level
Your data is yours. Everything you've stored — feedback, reviews, resolutions — is readable over the REST API, so you can export it all at any time. No lock-in.
Deletion works at every level: a single feedback item, a site, a review, or the entire workspace — from the dashboard or the API.
The full technical picture
The export surface is documented in the API reference and the agent surface in the agent guide. Questions we haven't answered here? Ask — we'd rather explain the mechanism than hide behind a badge.